At BulkSMSNepal, operated by Varnamala Corp Private Limited., we respect your privacy and are committed to protecting your personal and organizational information. This Privacy Policy explains how we collect, use, store, and share your data when you use our services.

1. Information We Collect

We collect the following types of information:

a. Account Information

• Name, organization name, certificate, ID card
  
  
• Email address, phone number
  
  
• Billing and payment details
  

b. Message Data

• Recipient mobile numbers
  
  
• Message content
  
  
• Sender ID
  
  
• Timestamp and delivery status
  

c. Usage Data

• IP addresses, browser types
  
  
• Login timestamps
  

d. Support & Communication

• Records of inquiries, tickets, or feedback
  
  
• Call and chat logs, if applicable
  

2. How We Use Your Information

We use your data to:

• Provide and manage SMS services
  
  
• Authenticate access to your account by KYC verification
  
  
• Monitor system performance and prevent fraud
  
  
• Comply with legal and regulatory requirements
  
  
• Provide customer support
  
  
• Send service updates or billing notices
  

We do not sell, rent, or trade your personal data.

3. Data Sharing and Disclosure

We may share your information with:

• Regulatory Bodies – (e.g., NTA, Cyber Bureau) in compliance with law
  
  
• Mobile Operators – for message delivery
  
  
• Service Providers – (e.g., cloud hosting, analytics) under strict confidentiality
  
  
• Legal Entities – if required by law, subpoena, or to protect our legal rights
  

Message content may be inspected only under conditions that require compliance or to investigate abuse.

4. Data Retention

We retain:

• Account records: As long as your account is active, and for a reasonable period thereafter.
  
  
• Message logs: Typically for 6 months, or longer if required by law.
  

You may request deletion of your data unless we are legally required to retain it.

5. Data Security

We employ:

• Encrypted transmission (HTTPS, SSL)
  
  
• Role-based access control (RBAC)
  
  
• Regular backups and system audits
  

6. Your Rights

You have the right to:

• Access and review your personal data
  
  
• Request corrections or updates
  
  
• Request deletion, where applicable
  
  
• Opt out of non-essential communication
  

To exercise any of these rights, contact us at: [email protected]

7. Cookies and Tracking

Our platform may use cookies to:

• Maintain login sessions
  
  
• Analyze user interaction for platform improvement
  

You can manage cookie settings through your browser preferences.

8. Third-Party Links

Our platform may link to external sites. We are not responsible for their privacy practices. Please review their policies separately.

9. Children’s Privacy

Our services are intended for business and institutional users only. We do not knowingly collect data from children under 16.

10. Policy Updates

We may update this Privacy Policy periodically. If material changes are made, we will notify users via email or dashboard alert. Continued use of the platform implies acceptance of the updated policy.

11. Contact Us

BulkSMSNepal
Email: [email protected]
Pulchowk, Lalitpur